All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Gramercy Cellars. The collective work includes works that are licensed to Gramercy Cellars. Copyright 2019, Gramercy Cellars ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Gramercy Cellars or purchasing Gramercy Cellars products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Gramercy Cellars or to purchase Gramercy Cellars products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Gramercy Cellars. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks
All trademarks, service marks and trade names of Gramercy Cellars used in the site are trademarks or registered trademarks of Gramercy Cellars.
Warranty Disclaimer
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Gramercy Cellars disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Gramercy Cellars does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Gramercy Cellars does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Gramercy Cellars shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Gramercy Cellars has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
In the event that a Gramercy Cellars product is mistakenly listed at an incorrect price, Gramercy Cellars reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Gramercy Cellars reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Gramercy Cellars shall issue a credit to your credit card account in the amount of the incorrect price.
Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Gramercy Cellars without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, and Indemnification, shall survive any termination.
Notice
Gramercy Cellars may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Gramercy Cellars.
Indemnification
You agree to indemnify, defend, and hold harmless Gramercy Cellars, its officers, directors, employees, agents, licencors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Privacy & Shipping Policies
Federal Express Ground is Gramercy Cellars carrier of choice. Ground shipping is provided by Federal Express Ground at a portion of current market rates. Gramercy Cellars will ship to any of the the contiguous U.S. states we are legally allowed to ship to. Alaska and Hawaii residents, we ship via 2-Day air service. We will apply a comparable shipping credit to your order to help offset the shipping charges. For a shipping quote, please email info@gramercycellars.com.
Whenever possible, please provide Gramercy Cellars with a business address for shipping. Per Federal law, all shipments require an adult signature (21 years or older) for delivery. For questions about coordinating delivery, please email info@gramercycellars.com. Gramercy Cellars does not sell or rent customer lists or customer information. The information we collect is used solely by employees of Gramercy Cellars to service you, our customer, by fulfilling orders and communicating product and winery news. For marketing communication, this includes personal information such as name and email address. For order fulfillment, name, email address, billing and shipping addresses, phone numbers and credit card information is required. To opt-out of marketing communications, please email info@gramercycellars.com with the subject ‘Unsubscribe’.
Due to the temperature sensitive nature of wine, we are generally not able to accept returns on wine orders that have already been received by the purchaser or gift recipient. The exception would be if a member of the Gramercy Cellars staff is responsible for the error (i.e., the wrong wine was packed). To inquire about this policy, please email info@gramercycellars.com
Shipping policy
Gramercy Cellars ships wine to legal destinations using FedEx. This policy is written for orders shipping from the winery.
Please inquire regarding which states are legal for shipping.
When do we ship orders?
We typically ship as soon as possible based on the destination and the time of year. We are extremely flexible with our shipping process and are, in most cases, able to ship within 5 business days of the order depending on the day of the week and the time the order comes in. For specific questions, please email info@gramercycellars.com.
Shipping in hot or cold weather
At certain times of the year during extreme heat and extreme cold, we recommend not shipping via ground service due to temperature concerns. The customer may choose to expedite the shipping, for an additional fee, or the customer may allow Gramercy Cellars to hold onto the shipment until temperatures are moderate.
If Gramercy Cellars holds the shipment, the credit card used at the time the order is placed is charged so Gramercy Cellars may put the wine aside for shipping later.
Wine shipped as a gift
When ordering wine to be shipped as a gift, the recipient, as well as the person who places the order, must be 21 years or older. Please also check with the recipient to ensure someone 21 years or older will be available to sign for the delivery.
Cancellation and Return policy
We are able to cancel orders for a full refund as long as the order has not shipped yet. To cancel an order, please email info@gramercycellars.com or call 509-876-2427 with your name and order number.
The exception would be if a member of the Gramercy Cellars staff is responsible for the error (i.e., the wrong wine was packed). To inquire about this policy, please email info@gramercycellars.com
Please note:
Delivery days for all shipments are estimates only. We are given an expected time in transit from the shipper but delays may occur from weather or other transit issues. We do not guarantee any delivery day. However, the shipper does make at least 3 delivery attempts before the shipment will go to the warehouse for pick-up. If you plan on picking the package up, please call the shipper directly. They will automatically send the package back to us if they do not hear from the recipient in a timely manner.